Returns & Exchanges
At QUOKKA, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all garment tags are intact and the products are in their original, unwashed condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing